Terms & Conditions
The Company complies with the conditions of the Data Protection Act and will only supply customers’ details to contracted third party partners for processing purposes. We undertake not to rent your details to any third party unless we have your specific permission.
Payment Via Visa/Mastercard:
Payment is due and required upon placing an order. Orders can be placed via the website or by phone. We do not accept any cards registered outside of the United Kingdom or American Express.
When making a payment please ensure that the postcode to where the card is registered matches the address you have provided, payments will decline when correct information has not been supplied.
Payment Via Bacs:
Once spoken to an agent if you would prefer to bank transfer to us we can provide the required details and guide you through the next steps.
Payment Via Cheque:
We will only accept an order by way of cheque providing this has been pre-confirmed with an agent by phone.
Payments Via Post:
We accept payments by postal order, please address them to Regus, Oxford Point, 19 Oxford Road, Bournemouth, Dorset BH8 8GS.
Please include any payment reference from the advert. Please be advised we do not accept cash payments. Orders will only be accepted once confirmed by phone.
Payment Via Instalments:
On some of our products we offer an interest free instalment option. The first payment will charged to your Debit/Credit card upon you placing an order.
By Paying by our interest free instalments you are agreeing for us to have Continuous Credit Card Authority to take the remaining monthly instalments, when your card expires we will contact you to renew your authorisation.
Once payment has been made in full we will aim to deliver your goods within 7 – 10 working days, however in rare circumstances deliveries can take up to 30 days. Unless a pre-order has been made for a specific anniversary dispatch will be made 7 – 10 days after the anniversary.
Upon delivery please ensure you check the goods before signing for them. If any of the goods are damaged upon arrival please do not accept the delivery and instruct the courier to return the goods to sender.
Any Defective or damaged goods as long as reported to us within an adequate time frame, we will replace the goods or refund you within 7 – 10 working days.
All Goods will need to be posted to The Buckingham Collection, Regus, Oxford Point, 19 Oxford Road, Bournemouth, Dorset BH8 8GS.
14 Day Complete Satisfaction Guarantee:
In addition to your statutory rights, the Company provides a Complete Satisfaction Guarantee which allows you to return any goods (unless they are personalised) at any time within 14 days from receipt of goods, providing they are returned complete and in a condition as good as they were in when delivered.
Should you wish to return any goods, please call us on 0800 193 0080.
Cost of returning goods will be met by the Company providing that you retain proof of postage and use our stipulated returns method.
If goods are purchased as a bespoke item/sourced to order item, the 14 day complete satisfaction guarantee will not be applicable. If only a deposit has been taken for such item and a cancellation is requested we reserve the right to keep any deposit paid.
Numismatic pieces should be owned for collector interest. The Buckingham Collection does not offer them as an investment and does not makes any guarantees in terms of future value.
Complaints: Please contact us regarding any complaints. Phone: 0800 193 0080.